Dropbox Unable to Access Upload File Gray X
This article covers basic and advanced fixes for Dropbox sync issues. If you're experiencing syncing issues on any device, including your calculator (Windows or Mac), phone (Android or iPhone), or tablet, use this commodity to troubleshoot.
Use this article to fix the following issues:
- Dropbox is non syncing, updating, or refreshing files, folders, or shared folders.
- Dropbox is not "downloading" or non "uploading", meaning not syncing or updating, files.
- Dropbox appears to take stopped syncing, is no longer syncing, or is stuck indexing.
- Files are taking a long time to sync, are syncing slowly, or appear to always be syncing.
- You see a "can't found secure connection" error or a dissimilar sync fault bulletin.
- Dropbox has unexpectedly high CPU, memory, or RAM usage.
- Y'all run into "permission fault", "admission denied", "permission denied", or "rejected past server".
- Yous see a "Dropbox is damaged", "OperationalError", or "BrokenTempDirError" fault.
- If your files aren't showing up or you don't encounter files that should be there, visit the selective sync feature article in addition to this article.
- If the Dropbox Smart Sync feature isn't working every bit expected, visit the Smart Sync feature article in improver to this article.
- If you lot run into a sync icon that you lot don't recognize, like a gray circumvolve with a minus sign or a red circle with an "Ten", visit this sync icons article in addition to this article.
For a basic introduction to how Dropbox sync works, visit this sync overview commodity instead.
Not using Dropbox yet? Meet how Dropbox makes syncing files easy.
Basic solutions to file syncing issues
Most file syncing issues on whatsoever device can be fixed with the post-obit solutions:
Make sure you're looking in the right places
Hither are all the places you tin can access your files in Dropbox:
- Dropbox.com in a spider web browser on your phone or computer
- Dropbox folders on your computer, which you lot can notice in two places:
- The Dropbox binder in File Explorer (Windows) or Finder (Mac)
- The Dropbox icon in your taskbar (Windows) or menu bar (Mac)
- The Dropbox mobile app on your telephone or tablet
As long as you're signed into the same Dropbox account, and aren't using the selective sync feature, you can admission all of your files in Dropbox from these locations, and they should all sync with each other.
Wait a few minutes and cheque back
In that location are a lot of reasons why syncing could exist temporarily delayed. For case, your device could be struggling to connect to internet or your files may be very large. Wait a few minutes and then check dorsum.
Check your internet connexion
For a file to sync, Dropbox must connect to the cyberspace on the device where yous added or changed the file, and the device where you're trying to access it. Make sure the device you lot're using is connected to the internet. If you lot're using information, connect to Wi-Fi instead.
Reopen the Dropbox on your desktop or refresh dropbox.com
To restart, resync, or force sync Dropbox, close and reopen (quit and relaunch) Dropbox on your desktop or refresh (reload) dropbox.com on your device. If you added a file to the Dropbox folder in File Explorer/Finder and information technology's not syncing on dropbox.com or the mobile app, make sure Dropbox is open and running on your desktop.
Close other applications that are open on your device
If Dropbox files are open up in another application, they might not sync. Y'all might run into an error bulletin indicating that your file is in employ. Even if you don't see this error, double check by closing all non-Dropbox applications.
Make certain Dropbox is upwardly to date on your computer
- Larn how to update Dropbox on Windows
- Learn how to update Dropbox on Mac
- Learn how to update Dropbox on Android
- Acquire how to update Dropbox on iPhone and iPad
Your device settings determine whether you have to update the apps on your device manually or if they're updated automatically. Cheque if Dropbox is up to date on your device:
Make sure yous're signed in to the right Dropbox account
You can sign in to multiple accounts on the same device and app, then if yous're missing a file that should have synced, brand certain you're on the right account. Learn how to check which business relationship you lot're signed into and sign into the right account.
Follow our filename recommendations
Certain special characters in filenames may not exist compatible with certain devices. Remove whatsoever special characters in your filenames and check this article for more recommendations.
Restart your figurer or phone
Restart your device and reopen yourthe Dropbox folders.
If it's a shared file or folder, brand certain you added information technology to your account, and that no one changed it
If a shared file or folder isn't syncing, make certain information technology's added to your account. If changes to it aren't syncing, information technology could take been moved, deleted, or renamed by someone y'all're sharing it with. Check your account on dropbox.com to come across if the file is nevertheless in its original location with its original proper name, or inquire whoever y'all're sharing the file with if they moved, deleted, or renamed information technology.
Avant-garde solutions to file syncing issues
If the above, basic solutions don't solve your file sync issue, effort some of the more-advanced solutions below.
Allow Dropbox permissions in your computer's firewall, security, and antivirus software
- macOS x.15 and newer updates are enforcing stricter permissions which may crusade syncing issues on Mac computers. Brand sure Dropbox permissions are allowed past following these steps:
Give Dropbox folders on your desktop full permissions in all of your firewall, security application, and antivirus software preferences. The steps will vary depending on your operating organization and applications.
- Sign in to dropbox.com.
- Click on the Apple menu (Apple tree icon) in the top left corner of the menu bar.
- Click System Preferences.
- Click Security & Privacy.
- Click on the Privacy tab.
- Click on the lock icon in the bottom left corner, and enter your Mac username and password to let changes.
- Scroll down and click Full Deejay Access.
- Check the box abreast Dropbox.
- Click Later on the screen that pops up.
- Select Accessibility.
- Cheque the box beside Dropbox.
- Restart Dropbox on your desktop to apply these changes.
Bank check if the net yous're trying to connect to has security restrictions
If you come across a "can't establish secure connectedness" error message or like, the net y'all're trying to connect to may take special permissions or security restrictions. Particularly if you're trying to connect to a corporate network, yous may take to enter proxy server information, connect to a LAN (local area network), manually set the network to allow the "*.dropbox" domain, or bank check with an admin.
If the Dropbox folders are on an external hard drive, check your connexion
If the Dropbox folders you want to sync are on an external hard drive, make sure the external hard drive is connected and recognized by your computer. If it'due south connected and recognized, and you're all the same having syncing bug, move the Dropbox folder dorsum to your computer temporarily to run into if the external hard drive is causing the issue. Contact support if this is the instance.
Uninstall and reinstall Dropbox on your desktop
Uninstall and reinstall Dropbox on your figurer. Acquire how to uninstall Dropbox on Windows, Mac, and Linux. And so, reinstall Dropbox on your desktop.
Make sure you're not trying to sync a file that Dropbox can't sync
- The files "desktop.ini", "thumbs.db", ".ds_store", "icon\r", ".dropbox", and ".dropbox.attr".
- Temporary files created by applications (such as Microsoft Word, Excel, or PowerPoint). They often offset with a ~$ (a tilde and dollar sign) or .~ (a period and a tilde).
- Sure types of files and metadata like symlinks (symbolic links), aliases, shortcuts, junction points, resource forks, networked folders, and extended attributes. Acquire what types of extended attributes Dropbox can sync.
- Files that Dropbox has flagged equally copyright violations, DMCA violations, or malware. If this is the case, you might see an error message that says that permission has been denied or that your file has been rejected by the server. If you suspect this is the problem, contact support.
At that place are certain types of files that Dropbox tin can't sync or that create sync bug. These include:
Brand sure Dropbox supports your device and operating system
Bank check our system requirements article to make sure the device and operating arrangement y'all're using are supported by Dropbox. If it's not, update your operating organisation or employ a different device.
Make sure you've saved any changes back to Dropbox
If a file isn't updating, and y'all fabricated a change to it in a different non-Dropbox application, double check that your changes saved back to Dropbox. Some applications automatically save your changes back to Dropbox, while others need to be saved back manually. You may as well have saved it somewhere else on your computer. Search your calculator for the file with the search bar in your taskbar (Windows) or Spotlight in your menu bar (Mac).
Make sure your devices'southward date and time settings are accurate
- Update date and fourth dimension on Windows
- Update appointment and fourth dimension on Mac
- Update date and time on Android
- Update date and fourth dimension on iPhone
Check and update your device's date and time settings:
Make sure the file isn't read-merely (Windows) or locked (Mac)
Dropbox can't sync files that are read-merely or locked by a not-Dropbox application. If you're using Windows, see if your document is read-only in your file properties and uncheck that option. If y'all're using Mac, check if your certificate is locked in your file info and unlock it. If the file has a lock icon on information technology instead, that means that information technology was locked using Dropbox. Visit this article to learn how to unlock it.
See if you're out of disk infinite on your computer and gratuitous upwards space
If a file or folder should be syncing to your computer and it's not, you may exist out of hard drive (or "deejay") space on your computer. If this is the case, you should see an error message from Dropbox that notifies yous. Learn how to check if you're out of disk space and gratuitous upwardly space on your computer.
Update or reinstall any non-Dropbox applications y'all're using
If you're making changes to files in Dropbox with a non-Dropbox awarding, brand sure those applications are up to appointment or uninstall and reinstall them.
Source: https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing
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